Refund policy

We have a 60-day return policy, which means you have 60 days after receiving your item to request a return. 

Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics.

You can always contact us for any return questions at info@ourkidsasd.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Refrigerated products are non-refundable and cannot be returned. Examples include, but are not limited to, probiotics. Unfortunately, we cannot accept returns on sale items.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.